Storage Business Owners Alliance
30665 Northwestern Highway  Suite 100
Farmington Hills, MI 48334 USA
Toll Free: (248) 254-9000
(248) 254-9000
Phone: (248) 254-9000
Fax: (248) 538-4327
Email: info@thesboa.com

Smart Entry Systems Open New Doors for Self Storage Owners

Date: 11/20/2019

 Smartphones are changing customer expectations and the way they interact with businesses. Thanks to cloud-based technology and amazing new innovations in mobile apps, we can now start our car, turn off the lights in our bedroom, and answer a knock at our front door from anywhere using a smartphone.

We are also starting to see technology transform how customers use and interact with self storage facilities. Automation appears to be the new frontier in the self storage industry.

Smart entry technology lets tenants enter your facility and access their unit by simply using a smartphone, or Bluetooth fob. No more lost keys, forgotten gate codes or other problems that are commonplace for storage tenants. This is great news for customers, right?

But how can the rapidly changing technological landscape be a good thing for self storage owners? Smart entry systems offer more benefits than you might realize when it comes to operating your storage facility.

Here are six ways smart entry technology will enhance how you operate your facility by  automating rentals and improving the customer experience.

1. No More Forgotten Gate Codes or Lost Keys

How many times each month do you get a call from a tenant who has lost their keys or forgotten their gate code?

Even the most responsible customer can lose the key to their unit or easily forget a code. Smart entry is the future of self storage and operators will be just as happy as their customers to know that traditional methods of entering facilities and units are a thing of the past.

With smart entry, tenants can open gates, man doors, elevators and units all from the palm of their hand using their smartphone or other mobile device. Have a customer who does not own a smartphone? We have got them covered too. Our Bluetooth fob provides the same convenient access with the push of a button. This saves you valuable time that you might have spent replacing keys or making a trip to unlock someone’s unit.

2. Overlocking Made Easy

Overlocking is a huge pain point for self storage facility managers. Keeping up with tenant payments and having to manually lock and unlock each delinquent unit requires time and attention that could be used elsewhere.

With advanced smart entry systems, overlocking is done automatically when a tenant misses a payment. Access can also be restored instantly for your tenants once an online payment is made. This will save you and your customers from having to deal with the frustrations that go along with manually overlocked units.

3. Better Security Security is one of the biggest concerns for both customers and self-storage owners. Traditional locks leave units vulnerable to being broken into as they can be cut or removed. Industry leading smart entry systems have electronic locks inside every door This makws break-ins from lock tampering virtually impossible.

Each unit is equipped with  thermal motion sensors that detect any unusual activity. This helps prevent further break-ins and eliminates tenants living inside of their unit.

These features help put you and your customers’ minds at ease knowing their goods are safe and secure.

4. Differentiate Yourself from the Competition

Customers are drawn to the latest technology these days and have come to expect this type of convenience in their day to day lives.  Why not provide this same level service and convenience for self storage?

The most advanced smart entry systems truly provide a fully automated rental experience. Tenants can pick their space, select their insurance level, sign a lease agreement, and pay for their unit completely online. With a digital key sent directly to their smartphone, tenants can instantly access the facility and their unit and move right in.

The increased security and convenience that a smart entry system provides will drastically improve the overall customer experience, setting you apart from your competition. Many facilities are even charging higher monthly rents for their smart units and leasing them up at the same rate or faster than their traditional units.

5. Data Collection

Using cloud-based technology lets you know who is coming to your facility and at what times, while keeping a detailed record of how long each tenant stays at their unit. This kind of data can help you spot when a tenant might be getting ready to move out.

Knowing when and how often tenants are coming to your storage facility might also help you determine special offers to keep customers around or attract new ones.

6. Overhead Cost Reduction

A smart entry system is also a smart investment for your business as it will reduce a number of costs for your self storage facility. Having a smarter security and access control system that is integrated with your property management software means it is not always necessary for an employee or manager to be on-site.

Time is money and the less time you have to spend solving old problems at your facility is more time that can be invested elsewhere.  Learn more.