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The Value of Offering a Mobile App to Tenants
Posted 9/27/2019
 
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 As our world continues to meet the demands of the mobile technology trend, it is important to understand that an effective mobile strategy involves more than just a mobile-friendly website. Today's self storage customers are used to having everything at their fingertips. A mobile app for their self storage unit would be a welcomed improvement to their user experience.

In the current market, consumers expect convenience. A tenant-facing mobile app provides customers with an elevated rental experience that meets their needs more efficiently. Tenants can manage all aspects of their self storage unit on their own time, behind the comfort of their smartphone.

In addition to the mobile accessibility throughout the facility, a mobile app provides tenants with an easy way to manage rental payments with in-app payment capabilities and the ability to set up autopay.

The sense of personal control that accompanies a mobile app is a highly overlooked feature of a customer's overall satisfaction. The app can be configured to notify the tenant when any activity related to their unit takes place at your facility. This provides customers peace of mind knowing what is happening at their unit. This feature also gives you the ability to communicate directly with your tenants with customized push notifications. Enabling push notifications can provide your facility with a new medium for marketing sales and specials or alerting customers of important information.

The better the customer experience, the more likely tenants are to sign up and stay at your facility. Self storage businesses should consider offering a mobile app to differentiate themselves in a potential or current customer's purchase decision. Learn More

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Storage Business Owners Alliance
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