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How Can Your Self Storage Business Retain Employees?
Posted 4/4/2017
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Every self storage owner or manager has had to deal with a departing employee. Not only do these events negatively impact productivity in your business, but they also cost money. A recent survey by BambooHR, published in HRMorning explained that the estimated total cost of losing an employee, along with an ineffective onboarding process, equates to $10,000 a year.

In today's economy, retaining your best employees is crucial for the success of your storage business. Luckily, researchers agree with this statement, which is why many have sought to get to the bottom of retention issues. The following are two very prominent findings based off their recent studies.

Finding No. 1: Provide a positive onboarding experience for new employees

Many business owners focus their retention efforts around existing and legacy employees, but efforts surrounding new employees are just as important. HRMorning recently published research, conducted by software company BambooHR, which revealed the following reasons for why workers leave their jobs:

  • The expectations of the job were unclear.
  • The management was not a good fit.
  • They did not receive adequate training.

Each of these reasons can relate to how business owners or managers conduct their hiring and training processes. The results showed that many employees expected to enter a new position with clear guidelines from leadership and to have one-on-ones and personal trainings, specifically in the first week of the job. 33% of respondents wanted early trainings to come from their own manager, more than any other option.

In this regard, storage owners need to pay close attention to how they are onboarding new employees. While you do not need to hold the hand of a new employee, you should make them feel like leadership and the company takes a personal interest in them. If you are ever unsure on how to best hire and train a new employee, seek out aid from an outsourced HR professional or consult your internal HR resource.

Finding No. 2: Make culture count

While this finding may be obvious, many business owners chose not to dedicate resources to building an engaging, enjoyable workplace. An employee engagement firm, TINYpulse, revealed that 15% of employees who were displeased with their company's culture were more likely to pursue another job opportunity.

When many business owners hear "culture," they think of corporate events and free lunches. While these are great perks that may increase morale, building a good culture does not always need to involve spending money on employees. BambooHR's survey found that less than 1% care about that aspect of the job. Instead, employees cared more about the business’ overall environment.

Forbes contributor and HR expert Josh Bersin defined "culture" as what you actually feel when you enter a business. How are people behaving toward one another? Do they appear to be excited about being at work? What does the office's space look like? These questions help critique a company's culture so it’s important that storage owners provide answers for their business and find employees who share similar values.

Not only can AlphaStaff provide guidance on hiring, employee onboarding and culture, but we can also offer great incentives to further enhance your retention efforts. Through a partnership with AlphaStaff, you can offer your employees health benefits, retirement plans and great corporate perks. If you would like to learn more, please contact Vice President of Strategic Business Development, Jeniece Carter-Henson, at or at 727.365.6722.

NOTE: The information contained in this article is not legal advice or a substitute for legal counsel.

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